UCLA's Operation Mend Put Last Nail In Disabled Combat Veteran's Coffin

These liars would get zero stars if possible because they played with my life,  literally, promising a decision on entry into the program ¨in two weeks¨. I heard nothing for three weeks, so I called and talked to Cherie, the person supposedly organizing and submitting my case for review.

When Cherie answered the phone, she sounded surprised and dumbfounded by my request for an update, then said ¨Oh, yeah, here it is on my desk, I'll submit it this afternoon. It seemed to me that possibly, very possibly, she hadn't done a damn thing in three weeks even though she knew very well that I wanted to die, was still very suicidal after a suicide attempt one month earlier.

I am a disabled combat veteran and retired officer with PTSD and many other disabilities. My life has been spiraling down for several years and for numerous reasons, so my suicide attempt on December 9th, 2024 was a culmination of years of stress ending in a precipitous event caused by evil and malignant people, and I use that term loosely, at the Veterans of Foreign Wars (VFW) and Veterans Affairs (VA). I will leave it at that.

UCLA Operation Mend offered me hope, great hope, that possibly I might be healed, feel semi-normal after four long years of suffering, but that glimmer of hope was slowly washed away, culminating after eight long weeks with ¨sorry, we won't help you, call 911¨. I am serious as a heart attack, so feel free to check out my website and YouTube channel if interested in more background.

Long story short, after two months of giving me hope, they tossed me aside like a bum in the gutter without even as much as a ¨sorry¨. That is Operation Mend in a nutshell.

ZERO INTEGRITY EQUALS ZERO BOMBS FOR UCLA'S OPERATION MEND, A PROGRAM THAT TRIES TO KILL VETERANS, NOT SAVE US ... TREAD LIGHTLY AND TRUST NOBODY AT UCLA'S OPERATION MEND

Here's my final message to them:

I can neither wait for nor work with an organization that has such little respect for disabled veterans.

We were told eight weeks ago that UCLA's decision process would take two weeks. I told them very clearly at that time that I have been in a crisis since December 7th with a suicide attempt on December 9th, yet there is zero sense of urgency at UCLA and two months later I am being told that nothing will happen for a few more months. Really?

Who is the grantor for Operation Mend? Board of Directors? Do they know how disabled combat veterans are being treated at UCLA?

I am sick and tired of being disrespected and ignored by every so-called veteran's organization in our country because it seems as though nobody cares if I live or die. I continue to be disrespected time after time after time and I am done.

Is this the way a program for the most broken humans in the world should be run? It seems as though UCLA either doesn't have a clue how to treat us or simply doesn't care about America's disabled veterans.

My wife could have gone to Italy to take care of her sick mother and I could have flown to the USA, like I will have to do now, and get the help I so desperately need TWO MONTHS AGO at a US emergency room if Cherie would have been honest, explaining the process much more clearly from the start. We have been sitting on our thumbs, waiting for a decision that still has not come after two months and I have been suicidal the entire time, but nobody at UCLA sems to care as I continue to get sicker and sicker. Our emails requesting updates have gone unanswered.

I have lost what little trust or confidence I had in UCLA to save my life. I don't actually expect anything to be done about my concerns because, like all bureaucracies, UCLA could obviously care less about people, individual patients, and is more concerned about policies, processes, and protecting your own employees than helping patients.

You obviously have no intention of helping me any time soon, so withdraw me from consideration for Operation Mend. I give up, you win, happy? I'll be dead soon and you will pay.

Read Chris S.'s review of UCLA Operation Mend on Yelp

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Title: UCLA's Operation Mend Put Last Nail In Disabled Combat Veteran's Coffin

Key Words: ptsd, anxiety, UCLA, Operation Mend, veteran, vet, negligence, Mend,VA, depression, hospital, psychology, cognitive behavioral therapy, cognitive, behavioral, therapy, CBT, CombatCounselor, mindfulness, anxiety, depression

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The Negative Stigma of Mental Health in the Military: A Look at Alcohol Abuse and Suicidality in U.S. Combat Veterans

The Negative Stigma of Mental Health in the Military: A Look at Alcohol Abuse and Suicidality in U.S. Combat Veterans

by

C.T. Sorrentino, LtCol, USAF (Ret)

MS, EdS, LPC, NCC

Mental health challenges among U.S. combat veterans have long been a pressing issue. Despite increased awareness in recent years, stigma surrounding mental health persists within military culture, contributing to significant struggles like alcohol abuse and suicidality. This article delves into the interplay of these issues, exploring how stigma, culture, and systemic barriers exacerbate the mental health crisis among veterans.

The Military Culture and Mental Health Stigma

Military culture often emphasizes toughness, resilience, and self-reliance. While these traits are essential for the high-stress demands of combat, they can inadvertently discourage service members from seeking help for mental health concerns. Admitting to emotional or psychological struggles is often perceived as a weakness, conflicting with the “never quit” mentality ingrained in military training.

This stigma has profound consequences. Veterans may hesitate to access mental health care for fear of being judged, ostracized, or seen as less capable by their peers or superiors. Additionally, many worry about potential career ramifications, such as being deemed unfit for duty or losing security clearances. These fears can prevent early intervention, allowing conditions like post-traumatic stress disorder (PTSD), depression, and anxiety to worsen.

The Role of Alcohol Abuse

Alcohol often becomes a coping mechanism for veterans dealing with unaddressed mental health issues. Social drinking is normalized in military culture, making it a readily available outlet for managing stress, anxiety, and trauma. However, this normalization can escalate into dependency or addiction, particularly for combat veterans who experience severe psychological stress.

The link between alcohol abuse and mental health is cyclical. Excessive drinking can exacerbate symptoms of depression and anxiety, impair judgment, and hinder emotional regulation. It also undermines efforts to engage in therapeutic interventions, as alcohol can interfere with the effectiveness of prescribed treatments.

The Tragic Connection to Suicidality

The combination of mental health stigma and substance abuse significantly increases the risk of suicide among U.S. combat veterans. According to the Department of Veterans Affairs (VA), veterans are at a 57% higher risk of suicide than non-veteran adults in the U.S., with an average of 17 veterans dying by suicide each day.

Factors contributing to suicidality include:

• Untreated mental health disorders, such as PTSD and depression.

• The isolating effects of stigma, which prevent veterans from seeking connection or support.

• Impaired decision-making caused by alcohol abuse.

• Feelings of hopelessness, guilt, or shame stemming from combat experiences.

Many veterans face difficulties reintegrating into civilian life, leading to a loss of purpose, financial struggles, or strained relationships—all of which compound their mental health challenges.

Addressing the Crisis

Efforts to combat this crisis must focus on reducing stigma, increasing access to care, and promoting healthy coping mechanisms. Some strategies include:

1. Cultural Shifts Within the Military

Leaders play a crucial role in normalizing conversations about mental health. By openly discussing their struggles and encouraging help-seeking behavior, they can dismantle the perception that seeking help is a sign of weakness.

2. Improved Access to Mental Health Services

Expanding VA resources, increasing telehealth options, and partnering with community organizations can ensure that veterans have timely access to care.

3. Comprehensive Screening and Education

Mandatory mental health screenings during and after service can help identify issues early. Additionally, educating service members about the dangers of substance abuse and the importance of mental health care can foster a healthier culture.

4. Peer Support Programs

Veterans often feel most comfortable discussing their experiences with others who understand military life. Peer support groups and mentorship programs can provide a safe space for connection and healing.

5. Reducing Barriers to Treatment

Policies that protect career advancement and confidentiality for those seeking mental health care can alleviate fears and encourage early intervention.

Conclusions

The stigma surrounding mental health in the military, coupled with the prevalence of alcohol abuse, creates a perfect storm for suicidality among U.S. combat veterans. Addressing this issue requires a multifaceted approach that prioritizes cultural change, accessible care, and community support. By dismantling the barriers that prevent veterans from seeking help, society can honor their service by ensuring they receive the care and understanding they deserve.

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Why the Department of Veterans Affairs Is Broken and The Impact on U.S. Veterans Today

Why the Department of Veterans Affairs Is Broken and The Impact on U.S. Veterans Today

by

C.T. Sorrentino, LtCol, USAF (Ret)

The Department of Veterans Affairs (VA) mission is to serve as the cornerstone of support for millions of U.S. veterans. Established to provide essential healthcare, benefits, and services to those who have served, the VA’s mission is one of honor and necessity. However, the department has long been plagued by systemic issues that hinder its ability to fulfill this mission effectively. From bureaucratic inefficiencies to inadequate funding and a backlog of claims, the VA's challenges profoundly affect the well-being of veterans and their families. This article explores the structural problems within the VA, the impact on veterans today, and potential pathways for reform.

---

A Historical Perspective on the VA

To understand the VA’s current state, it is essential to explore its origins and evolution. The VA's roots trace back to 1930 when it was established as a federal agency. Over the decades, the department’s responsibilities have grown significantly, particularly in the aftermath of major conflicts such as World War II, the Vietnam War, and the wars in Iraq and Afghanistan. Each surge in the veteran population brought increased demands for medical care, disability benefits, and support services.

Despite its noble intentions, the VA has often struggled to adapt to the evolving needs of veterans. Historically, the department has been criticized for:

• Inadequate planning for post-war surges: Following major conflicts, the VA has frequently been unprepared to manage the influx of veterans seeking care and benefits. This was evident after Vietnam and, more recently, during the Iraq and Afghanistan wars.

• Outdated infrastructure: Many VA facilities date back decades and lack the modern resources necessary to provide efficient and effective care.

• Inefficient bureaucracy: Layers of red tape have long been a hallmark of the VA, making it difficult for veterans to navigate the system and access the services they need.

---

Key Issues Plaguing the VA

1. Healthcare Access and Quality

The VA operates one of the largest healthcare systems in the United States, serving millions of veterans annually. While some veterans praise the quality of care they receive, access remains a significant issue:

• Appointment Wait Times: Despite reforms such as the Veterans Access, Choice, and Accountability Act of 2014, many veterans still face lengthy waits for appointments. Delays in care can lead to worsening health conditions, particularly for those with chronic illnesses or mental health needs.

• Mental Health Services: The mental health crisis among veterans is a pressing concern, with high rates of PTSD, depression, and suicide. Although the VA offers mental health programs, many veterans report difficulty accessing timely and consistent care.

• Staffing Shortages: The VA struggles to recruit and retain healthcare professionals, resulting in understaffed facilities that cannot meet the demand for services. Burnout among existing staff further exacerbates this issue.

2. Disability Claims Backlog

The VA disability claims process has long been criticized for its inefficiency and complexity. Veterans seeking compensation for service-connected injuries or illnesses often face:

• Prolonged Wait Times: The claims backlog—defined as claims pending for more than 125 days—remains a persistent issue. Delays in processing claims leave veterans without the financial support they need to address medical and living expenses.

• Appeals Process Bottlenecks: For veterans who dispute the VA’s decisions, the appeals process can take years, compounding their financial and emotional stress.

• Complex Eligibility Criteria: The disability rating system is often seen as opaque and inconsistent, leading to frustration and confusion among veterans.

3. Technological Deficiencies

The VA’s reliance on outdated technology hinders its ability to deliver efficient services. Issues include:

• Inefficient Recordkeeping: Although the VA has made strides toward digitizing records, many veterans’ files remain in paper format, slowing down claims processing and inter-agency coordination.

• System Integration Challenges: The VA’s systems often fail to integrate seamlessly with other federal agencies, such as the Department of Defense, leading to delays in transferring critical information.

• Cybersecurity Risks: As the VA modernizes its technology, it faces growing concerns about protecting veterans’ sensitive information from cyber threats.

4. Cultural and Leadership Challenges

Leadership and organizational culture significantly influence the VA’s effectiveness. Persistent issues include:

• Accountability Problems: Despite efforts to improve oversight, instances of mismanagement and misconduct continue to surface. High-profile scandals, such as the 2014 Phoenix VA scandal, have eroded trust in the department.

• Resistance to Change: The VA’s entrenched bureaucratic culture often resists reform, making it difficult to implement innovative solutions or respond swiftly to emerging challenges.

• Morale and Employee Satisfaction: Low morale among VA employees, driven by excessive workloads and systemic inefficiencies, affects the quality of care and services provided.

---

Impact on U.S. Veterans

The systemic issues within the VA have far-reaching consequences for veterans, many of whom rely on the department for essential services. Key impacts include:

1. Physical and Mental Health Outcomes

Veterans who face delays in accessing healthcare or disability benefits often experience worsening health conditions. For example:

• Chronic Illness Management: Untreated or poorly managed chronic conditions, such as diabetes or heart disease, can lead to severe complications.

• Mental Health Crises: The inability to access timely mental health care contributes to high rates of veteran suicide, estimated at 22 per day according to recent reports.

2. Financial Hardship

Delays in disability claims processing and inadequate support services leave many veterans struggling financially. Homelessness among veterans remains a significant issue, with the U.S. Department of Housing and Urban Development estimating that over 30,000 veterans experience homelessness on any given night.

3. Erosion of Trust

Failures within the VA undermine veterans’ trust in the system designed to support them. This erosion of trust can discourage veterans from seeking help, further exacerbating their challenges.

---

Steps Toward Reform

While the VA’s challenges are substantial, they are not insurmountable. Comprehensive reform will require a multi-faceted approach, including:

1. Modernizing Technology

Investing in state-of-the-art technology is critical to improving efficiency and transparency. Priorities should include:

• Electronic Health Records (EHR): Fully integrating the VA’s EHR system with the Department of Defense to streamline records transfer.

• Data Analytics: Leveraging advanced analytics to identify trends, predict needs, and allocate resources more effectively.

• Cybersecurity Enhancements: Protecting sensitive data from cyber threats through robust security measures.

2. Increasing Staffing and Resources

Addressing staffing shortages and ensuring adequate funding are essential. Strategies include:

• Competitive Compensation: Offering salaries and benefits that attract top talent, particularly in high-demand fields like mental health and primary care.

• Training and Development: Providing ongoing professional development to equip staff with the skills needed to meet veterans’ needs.

• Expanding Partnerships: Collaborating with private healthcare providers to reduce wait times and improve access to care.

3. Streamlining Bureaucracy

Reducing red tape and simplifying processes can make the VA more responsive. This includes:

• Simplified Claims Processes: Redesigning the claims system to make it more user-friendly and transparent.

• Decentralized Decision-Making: Empowering local VA offices to address issues more efficiently without excessive oversight.

4. Enhancing Accountability and Oversight

Improved oversight mechanisms can help rebuild trust and ensure that resources are used effectively. Key measures include:

• Independent Audits: Conducting regular, independent audits of VA operations to identify inefficiencies and areas for improvement.

• Whistleblower Protections: Encouraging employees to report misconduct without fear of retaliation.

5. Expanding Outreach and Support

Proactive outreach can help ensure that veterans are aware of and able to access the services they need. Strategies include:

• Community Engagement: Partnering with local organizations and veterans’ groups to provide education and support.

• Telehealth Expansion: Leveraging telehealth technology to reach veterans in remote or underserved areas, not by substituting remote healthcare for in-person treatment.

6. Trust in the VA

In 2024, 80.2% of veterans using VA services said they trust the VA as opposed to 2023 when 90% of veterans who received care said they trusted the VA. 

Unfortunately, since the pandemic, the percentages of VA providers working remotely from home has decreased very little and veterans are expected to receive much of their care through tele-health rather than being seen, face-to-face, by a provider. A healthcare system cannot be run remotely, veterans need and deserve the very best care and that means VA employees need to return to their offices.

---

Conclusions

The Department of Veterans Affairs was founded on the promise of honoring the sacrifices of U.S. veterans by providing them with the care and support they deserve. However, systemic issues have long prevented the VA from fulfilling this promise effectively. These challenges not only harm veterans but also undermine public confidence in the institution.

Addressing the VA’s shortcomings will require bold leadership, significant investment, and a commitment to placing veterans’ needs at the center of reform efforts. By modernizing technology, increasing staffing, reducing bureaucracy, enhancing accountability, and expanding outreach, the VA can begin to rebuild trust and ensure that veterans receive the care and support they have earned. The stakes are too high to accept anything less.

The VA has suffered significantly in recent years thanks to the pandemic, funding issues, and a Biden administration that totally neglected military and veteran issues, policies, and funding, leaving them in a state of disrepair for President Trump to attempt to salvage, repair, and strengthen.

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Title: Why the Department of Veterans Affairs Is Broken and Its Impact on U.S. Veterans Today

Key Words: Department of Veterans Affairs, VA, veterans, veteran, suicide, PTSD, psychology, cognitive behavioral therapy, cognitive, behavioral, therapy, CBT, behavior, human, behaviorism, CombatCounselor, mindfulness, anxiety, depression, Body, Mind, BMBT, treatment, dialectical, behavior, DBT, Acceptance, Commitment, Therapy, ACT

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"Thank You For Your Service".

"Thank You For Your Service".

How many times have I heard that phrase, making me feel uneasy because I was just doing my job. Some people mean it, some people just say it because they think it's the right thing to say, others simply don't have a clue what to say to a Veteran.

"Thank You For Your Service" is a good flick, portraying Iraq Vets returning to Fort Riley, Kansas and the 1st ID (The Big Red One) after an exceptionally rough deployment. It depicts Veterans, PTSD, and the f***ed-up DoD and VA systems me and by brethren have been forced to come home to fairly accurately.

I lived at Fort Riley for two months back in 2012, working as a Licensed Professional Counselor and Military Family Life Consultant (MFLC), screening and counseling soldiers returning from Iraq and Afghanistan. This movie is based on a true story and should be watched if you truly care about Veterans.

22 Veterans kill themselves every day and THAT IS NOT OK. Maybe movies like this can help to alleviate the stigma associated with mental health treatment in the military and at the VA, allowing more military men and women and Veterans to get the treatment they so desperately deserve.

Here's the movie trailer:

For more details, you can also read my article, "The Stigma Killing American Heroes" published in De Oppresso Liber magazine in January 2013:

PTSD is an invisible wound.

Arlington National Cemetary (ANC) Could Do A MUCH Better Job When It Comes To America's Heroes

Arlington National Cemetary has a hallowed and illustrious past and is the final resting place of thousands of American heroes, including John F. Kennedy and his brother Bobby, Chappie James, George Patton, and John Pershing among many others. 

When a family loses a loved one, the very least that can be expected is for the people making the funeral arrangements to treat the mourners with dignity, respect, and compassion ... AT THE VERY LEAST. A recent experience with Arlington, while making funeral arrangements for my father, a World War II Veteran and my hero, leaves me extremely concerned that the loved ones of American heroes are being ignored, neglected, and instead of making a very difficult period easier and more stress free, Arlington is only contributing to their stress.

It is not as if Arlington does not have enough data available, having existed since 1860 with over 300,000 inhabitants, so how is it that they can virtually ignore us when we contact them to make funeral arrangements, stating "we can neither tell you when a funeral can be scheduled nor when we will even contact you to schedule it"?

We had a funeral scheduled for my father last August, but had to postpone it when our house sitter backed-out just two weeks before the service. Rather than wait until the last minute to let Arlington know, we decided that we would cancel two weeks out and reschedule at a later date so that some other grieving family could utilize the time and resources allotted for my father. It seemed like the right thing to do.

But when I contacted Arlington by email on March 20th, 2014, two months before our proposed funeral date and my father's 89th birthday (May 22nd, 2014), I did not hear a word for five days, so I called their toll free number. 

I was told that my request had in-fact been received and that we were in the "scheduling que". I asked the woman when we might expect to be contacted, telling her that we and other family members needed to make travel arrangements and that the date of the funeral would affect when my wife could travel to Italy to visit her ailing parents, but she told me "you'll just have to wait". Asking her how it was possible that they could have no idea how long it would take to contact us, she told me that all I could do is "call back and inquire from time to time".

I called back a few weeks later, but was told the same thing, "you will have to wait" and "we cannot provide any more information". That was when I became not only insulted, but incensed about not only the way we were being treated, but the treatment everyone else in "the que" is also experiencing. So I sent the following email to Arlington:

Case #xxxx16 - RE: PFC J. SORRENTINO, USA 

We have been attempting to schedule my father's funeral for his birthday, May 22nd, this year, but your schedulers refuse to provide any information regarding when we might expect a burial. We have numerous obligations which cannot be finalized, totaling several thousands of dollars, until we have a funeral date, including travel plans for several people to attend the funeral, house sitting, my wife's travel plans to visit her elderly and ailing parents in Naples, Italy among others.  

ANC is not new to this endeavor and should have historical information which could provide an estimate of how long it will take to be contacted by a scheduler and how far out burials can be scheduled based on those currently in the system. Keeping loved-ones waiting unnecessarily, unable to make plans only because your employees refuse to take the needs of others into consideration is unprofessional.
I realize that it is an honor to be buried at ANC and that your staff are overburdened by the number of funerals they are required to schedule, but a small amount of dignity, consideration, and foresight could eliminate any additional hardship on families already affected by the loss of a loved one. 

Respectfully, 

Chris T. Sorrentino, LtCol, USAF (Ret) Next-of-Kin

Here is the reply I received:

From: <DoNotReply@us.army.mil>Date: Thursday, April 17, 2014 at 1:34 PMTo: Chris Sorrentino <rospo2356@gmail.com> 

Subject: Arlington National Cemetery - Feedback Confirmation 

We appreciate your feedback correspondence, which prompted this automatic e-mail response. Someone will be contacting you shortly with a tracking number.  Given the varying nature and types of inquiries we receive, we cannot comment on how long each specific type of inquiry should take. However, we are acting on your inquiry. Should you like to check its status, please feel free to call 1-877-907-8585 and provide your tracking number. 

Thank you for contacting Arlington National Cemetery.  Honor - Remember - Explore.

With over 300,000 data points, you would think that Arlington could extrapolate based on the number of requests, funerals in "the que", and employees available, and give mourners a rough idea when their loved ones might be buried OR at least when they might be contacted to make final arrangements. 

Three weeks out from our desired funeral date and 13 days since I was told I would be contacted with a "tracking number" regarding my email, I had still not been contacted. We had to cancel our plans for the May 22nd funeral because travel costs were skyrocketing and my wife needed to make plans to travel to Italy to see her ailing parents. We not only  wasted weeks of preparations for the event, we also had to pay an additional $400 in airfare due to waiting until the last minute to make airline reservations thanks to Arlington's lack of professionalism, concern, respect, and compassion.

The implications in terms of our lives are minimal compared to the grieving families of those who have recently lost a loved one and are stuck in the que waiting for a funeral date without hope for even a clue as to when they might be contacted. What happens to the remains of those waiting weeks or months while Arlington pencil pushers and bureaucrats sit on the paperwork, deciding when they might grace us with their presence and alleviate the suffering they have unduly caused to the grieving families of America's heroes? 

There is more than enough data for Arlington to figure out what their schedule looks like and how many requests they have in the que, providing at least a rough idea when families might be contacted and a ballpark figure as to how far out funerals are being scheduled so that loved ones can make appropriate plans, inviting family and friends to travel to Virginia and honor the deceased with the dignity and respect they deserve. Currently, they are failing miserably and whomever is in charge of our Nation's most respected military cemetery should be ashamed, very ashamed.

"Honor - Remember - Explore" ... Yeah, right!

UPDATE: MAY 11, 2014

It has now been nearly two months since I contacted ANC to schedule a funeral for my father and over 3 weeks since I was promised contact and a "tracking number". It appears at this point that one of three things is happening:

1. ANC leaders and staff, US Army employees, are incompetent
2. ANC staff could care less about the grieving families of US military personnel
3. ANC is actively retaliating against me, a retired Air Force lieutenant colonel and future ANC resident, for having to cancel my fathers funeral last August through no fault of our own

In either case, the result is unacceptable. Again, we have only been inconvenienced in terms of plans and money lost as my father's cremated remains have not deteriorated or putrefied during the two months we have been waiting for Arlington National Cemetary to contact us with a date for his funeral. Yes, my wife has to curtail her visit to Italy to see her family so we can possibly have his funeral in August before she returns to work at KU and maybe ANC staff will contact me in time ... MAYBE?

In any event, I have experienced enough indignity and disrespect from the people we, American taxpayers, pay to manage the final disposition of our Nation's heroes and will contact my US Senator, Pat Roberts (R - KS), asking him to intervene on our behalf and on behalf of other families whom may be experiencing much more than inconvenience as a result of Arlington National Cemetery's complete lack of competence and professionalism. 

Here is the email I sent to Arlington on May 11th, 2014:

As confirmed on March 25, 2014, you received my request for a funeral for my father, PFC Joseph Sorrentino, on May 22nd, 2014 (Case #150016). I have called and emailed several times since, but here it is nearly two months later and your staff refuses to contact me. We had to cancel plans for the funeral and have incurred added expenses because your employees refuse to let us know when we can expect to schedule my father's funeral. This is unacceptable! 
I was promised a response and case number after I contacted you on April 17, 2014: 

From: <DoNotReply@us.army.mil>Date: Thursday, April 17, 2014 at 1:34 PMTo: Chris Sorrentino <rospo2356@gmail.com> 

Subject: Arlington National Cemetery - Feedback Confirmation 

We appreciate your feedback correspondence, which prompted this automatic e-mail response. Someone will be contacting you shortly with a tracking number.  Given the varying nature and types of inquiries we receive, we cannot comment on how long each specific type of inquiry should take. However, we are acting on your inquiry. Should you like to check its status, please feel free to call 1-877-907-8585 and provide your tracking number. 

Thank you for contacting Arlington National Cemetery.  Honor - Remember - Explore 

If I do not hear from your staff by Monday, May 12th, 2014, I will file a Congressional Complaint with my US Senator, Pat Roberts (R-KS). You can read the whole story on my blog: http://www.combatcounselor.com/2014/04/arlington-national-cemetary-anc-could.html 

Sincerely, 

Chris Sorrentino, LtCol, USAF (Ret) - Next-Of-Kin

This is not the first problem experienced because of incompetence at Arlington as has been reported in the Washington Post, NBC News, and various blogs, with hundreds of remains being unaccounted for, misplaced, or otherwise disrespected. THIS IS UNACCEPTABLE AND SENATOR ROBERTS SHOULD ACT WITHOUT DELAY IN CORRECTING THESE GRAVE DEFICIENCIES AND THE LEADER RESPONSIBLE FOR ARLINGTON SHOULD BE ADMONISHED, REPRIMANDED, OR FIRED ... NOW!

Key Words: Air Force, Arlington, Arlington National Cemetary, Army, cemetery, combatcounselor, funeral, grave, military, national, Pat, Roberts, senator, Senator Pat Roberts, soldier, unknown, unknown soldier, veteran

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